Privacy Policy
Last updated: January 2025
Introduction
PayorHelp.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Information You Provide
- Contact information (name, email address, phone number)
- Organization information (practice name, NPI, tax ID)
- Information submitted through forms and diagnostic tools
- Communications with us (emails, support tickets)
Automatically Collected Information
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
- Provide and maintain our services
- Respond to your inquiries and support requests
- Send you newsletters and marketing communications (with your consent)
- Improve our website and services
- Analyze usage patterns and trends
- Comply with legal obligations
- Connect you with partner services (GrowthMD, vendor partners)
HIPAA Compliance
Important: PayorHelp.com is an informational resource and tool provider. We do not request, collect, store, or transmit Protected Health Information (PHI) as defined by HIPAA.
Users should not submit patient-specific information or PHI through our website, forms, or tools. Any clinical information submitted through our Appeal Letter Generator or other tools should be de-identified and used only as templates.
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who help us operate our website and services
- Business Partners: GrowthMD and other partner organizations when you request expert services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request a copy of your information
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@payorhelp.com